Cancellation, Refund, and Returns Policy
At Kanchi Tales, we aim to provide excellent customer service. If you need to cancel your order, request a refund, or initiate a return, please review our policy below.
Cancellation Policy
- You may cancel your order within 15 days of placing it. To cancel, please contact us at support@kanchitales.com with your order details.
- If your order has already been shipped, it cannot be canceled. In such cases, please refer to our Returns Policy.
Refund Policy
- Refunds will be issued within 1 day of receiving the returned item.
- To be eligible for a refund, the returned item must be undamaged and in its original packaging.
- Please note that postal charges incurred for returning the item will not be included in the refund.
Returns Policy
- If you wish to return an item, please contact us at support@kanchitales.com within 15 days of receiving your order to initiate the return process.
- Returned items must be undamaged and in their original packaging.
- Once we receive the returned item and verify its condition, we will process your refund within 1 day.
- Please note that certain items may not be eligible for return due to hygiene or safety reasons.
Exchanges
- We do not offer exchanges for returned items. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
Contact Us
- If you have any questions or concerns about our Cancellation, Refund, and Returns Policy, please contact us at support@kanchitales.com. We are here to assist you.